Thank you for shopping with Tea Journeys. We are passionate about tea and care about our customers whom support us. We go to ensuring tea gets to you in the same shape that it leaves our warehouse. We import all our products from the best plantations across Asia. Our teas are then all stored in temperature controlled environments here in our Australia warehouse.
Packaging Policy
The customer’s order is packed and delivered in mostly resealable bags (for optimum quality to retain the freshness of the product) of course there are a few variants that do not have "ripper zippers" or "zip seals" depending on product SKU. Any of our 30-500 gram sachet tea products will be packed using a variant of our bio seal bags using a heat-seal lock.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within a 24-48 hour period. Orders are not shipped or delivered on weekends or public holidays. Generally all orders received by email or phone by 9 AM on any business day, can be dispatched the same day. If we are experiencing a high volume of orders, shipments may also be delayed by a few days. Please allow additional days in transit for delivery. The courier times Tea Journeys will never be in control of. Estimated times of delivery can vary. We encourage our customers to utilise tracking codes that are sent to each and every customer upon placing an order. If we are ever made aware of any significant delays in shipment of your order, we will contact you via email or telephone.
Shipping Rates
Freight is not factored into the cost of the products. Our Standard Shipping service selects between Sendle Satchel, Aramex or Australia Post to make sure you receive your parcel in the fastest way possible. There are faster and cheaper options available but we find these are the best value.
| STATE | Order price | Standard Shipping Rate | Transit Time |
| NSW & ACT | up to $19.99 | $10.00 | 2 to 8 business days |
| $20.00 - $79.99 | $15.00 | 2 to 8 business days | |
| $80.00 and up | Free | 2 to 8 business days | |
| Other States | up to $19.99 | $12.50 | 2 to 8 business days |
| $20.00 - $79.99 | $19.99 | 2 to 8 business days | |
| $80.00 and up | Free |
2 to 8 business days |
Free Local Delivery option is available at the checkout, the following conditions must be met:
- Delivery address must have 2540, 2541, 2534 or 2535 postcode.
- A minimum spend of $50 is required.
Local delivery will automatically become available at the checkout if these requirements are met.
Sendle Satchel
We now offer a lower cost shipping service. Sendle is notorious for being far slower than our standard couriers but is far cheaper. Orders processed with Sendle can take up to 20 business days Australia wide.
Australia Post Express
For those in a hurry. Missed a birthday? Select AusPost Express to have your order shipped with our fastest service. These orders will also be moved to the top of the priority list and processed within one business day. This service is the most expensive but shipping times are greatly reduced (1-4 business days).
Shipment Confirmation & Order Tracking
Once your order has been received, you will receive a confirmation via email or phone number if provided. Once your order has been fulfilled from our warehouse you will receive another notification with tracking information. If you have not provided email and phone number you may not be able to receive order and tracking updates
International Shipping Policy
We currently do not ship outside of Australia. If you would like to enquire for orders travelling outside of Australia please send your enquiry to: info@teajourneys.com.au
Parcels returned to Tea Journeys by post office
If for any reason your order is sent back to our offices, for example you gave us an incorrect address or failed to collect your parcel, you will be required to cover the cost of having your parcel re-sent.
Authority to leave
Usually if you are not home to receive your order Australia Post will leave your order at the nearest post shop for collection and a card will be left in your letterbox. If you have given permission for an item to be left if your premises is unattended we can not be held responsible for lost or missing items. It is up to the judgement of Australia Post as to whether or not your parcel will be left unattended even when authority to leave is granted.
Returns Policy
You may return all new, unopened items within 7 days of delivery for a refund or store credit (shipping costs are non-refundable). We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.) otherwise it is your responsibility to organise return shipping.
You should expect to receive your refund within 2 weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please contact our customer service team.
Exchanges
You can exchange all new, unopened products within 14 days of delivery. It is your responsibility to organise return shipping to us and to also pay shipping costs of the exchanged item back out to you.
Pickup Option
You can select to pickup your order from our warehouse in South Nowra to avoid shipping and freight costs - simply select the "Pickup" option in the checkout. You will be notified via email or text message when your order is ready (usually within 1 business day). Orders not collected after 2 Months will be cancelled and refunded minus a $10 restocking fee.